The Nigerian Communications Commission (NCC) has said that it is planning to issue a directive to telecommunications operators to give 14 days’ window to subscribers to enable them roll over their unused data.
This was contained in a statement issued by the Executive Vice Chairman of NCC, Umar Danbatta, while speaking at the NCC Special Day at the just concluded 2017 Lagos International Trade Fair on Wednesday, November 16, 2017.
The executive vice chairman said that subscribers would be given the 14 days grace, even if they do not renew on the date of expiration of their data.
He said that this would stop the present practice where subscribers would lose the entire unused data if they failed to renew on the date of the expiration of the present subscription.
According to him, NCC recognises that telecommunications services are very important to the nation’s development.
“NCC also recognises more importantly, that the consumers of telecommunications services deserve to get value for their money.“NCC also recognises that consumer should be treated as a very important stakeholder in the scheme of things as far as service delivery is concerned.“Let me recall that in the 8-Points Agenda of my administration, the issue of empowerment and protection of the consumer occupied the sixth position.“The vision in this agenda is to protect consumers from unfair practices through availability of information and education to make informed choices in the use of ICT services.“The strategy which we have adopted in achieving these agenda is to strengthen initiatives to educate and inform consumers in the use of communications,’’ he said.